Refund & Cancellation Policy

1. Platform subscription (paid by the School to us)

• Cancellation: a School may cancel from its billing area at any time. Access continues to the end of the paid instalment.
• Refund of the current instalment: within 14 days of a new School's first payment, the School may ask for a full refund if it has not imported its students. After that, instalments already started are not refunded.
• Instalments paid in advance for periods that have not started are refunded in full when the School cancels.
• Seats added mid-period are charged pro rata and are not refunded for the current period.
• Refunds are made to the original payment method within 7 working days of approval. A credit note is issued against the tax invoice.

2. School fees paid online (paid by a parent to the School)

Online fee payments are made to the School through the payment gateway in the School's name. Whether a fee is refundable is decided by the School under its own fee rules; we cannot refund a school fee on our own.

• Duplicate or failed payments: if money left your account but the fee does not show as paid within 24 hours, the gateway reverses it automatically within 5–7 working days. If it does not, contact the School with the gateway's transaction reference; the School can check the payment in its Online Payments screen and record or refund it.
• Refunds the School approves are issued to the original payment method through the same gateway; the gateway's timelines apply (usually 5–7 working days).
• Gateway charges, if any, are as the School has agreed with its gateway.

3. How to ask

Schools: write to support@eduvionai.com from the administrator's email with the invoice number. Parents: contact the School office first; if the School does not respond within 15 days, write to our Grievance Officer at grievance@eduvionai.com with the School's name and the transaction reference.